Uneekor Support

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Uneekor Support

Frequently Asked Questions

Video tutorial: How to fix tracking issues?

To fix all Uneekor tracking issues simply restart all required software. The video below demonstrates how to do this.

Fix all tracking in Uneekor bays :

The ball is not tracking, what do I do?

Reason 1, Current booked session has not started yet.
Reason 2, There is more than one ball on strike mat.
Reason 3, Ball is placed outside tracking area on the strike mat (too far forward/backward or too close to the right or left edge of the strike mat)

The projector is not on, what do I do?

Projector will be active 5 minutes before your session starts. In most cases the projector will turn on. You check the status of the projector the appointments section of your profile. Please take a look at the following article and jump to step 3: Choose "Unlock" or "Turn on devices"

If projector status is on under your appointments, then you will need to turn the projector on by using the white remote provided at each bay. If you are still unable to turn the projector on, please give us a call.

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